The short version is that Amazon glitched up the pricing. Badly. The problem was solved a week ago, but the Amazon’s right hand didn’t talk to its left hand and they de-listed the set anyway because the left hand thought the problem still existed.
So what happens now?
I’m still trying to reach someone at Amazon who can actually solve the problem – I’ve talked to people who understand and acknowledge it was their mistake but can’t fix it, and I’ve talked with people who don’t understand the complaint at all (despite copious documentation from me).
I hope it will get fixed soon.
I’m pretty upset and frustrated, as I’m sure you can imagine. I’m hoping that, because it was clearly Amazon’s mistake, they will email everyone who pre-ordered the set and let you know that it’s available again. If they don’t, I will still email my newsletter subscribers and let them know. If you’re not a subscriber, you should be! Obviously the pre-orders are really important for helping us hit the USA Today Best Seller’s list, so whenever the set is listed again, we would really appreciate your support!
In the mean time, complaints from buyers may be more helpful than more emails from me. If Amazon knows that people are looking forward to the set and want to buy it, they’re more likely to get it re-listed in a reasonable time frame. If you send a complaint to Amazon (https://www.amazon.com/gp/help/customer/contact-us), please reference the set as Light in the Darkness: A Noblebright Fantasy Boxed Set (ID B01K3534QI). The link is https://www.amazon.com/dp/B01K3534QI. And of course, if you want to purchase the set on another platform, feel free!
The set is back up! We still have some work to do on the back end, but it’s live again! Unfortunately, we lost all of the pre-orders. Amazon has said they will let everyone know that the set is available again, but that hasn’t happened yet. Any help sharing the set and getting some of our momentum back would be greatly appreciated.